1. Shipping and delivery
All orders ship from our Melbourne warehouse. In-stock orders are usually dispatched within 2 business days, and we email your tracking link as soon as your parcel is booked.
Shipping costs. Standard shipping rates depend on clock size and delivery location. For orders with more than one item, shipping is calculated at checkout. Delivery to Melbourne is free on orders over $199. Your final shipping cost is always confirmed at checkout before you pay. All prices are in Australian dollars and include GST, except for orders delivered to New Zealand (see below).
Carriers. Orders are delivered by Australia Post or by courier (usually StarTrack or FedEx). Delivery times depend on the carrier's network in your area.
Weekends and public holidays. Orders placed on a weekend or public holiday are processed on the next business day.
Delivery estimates
These are general guides in business days from dispatch.
| Region | Standard delivery |
|---|---|
| Metro Melbourne, Sydney | 2 to 5 days |
| Metro Adelaide, Canberra, Brisbane | 3 to 6 days |
| Metro Perth, Hobart, Darwin; regional NSW, VIC, SA | 5 to 10 days |
| Regional QLD, WA, NT, TAS | 8 to 12 days |
| New Zealand | 4 to 10 days |
Warehouse pickup
You can choose to collect your order from our Melbourne warehouse at Unit 30/463A Sommerville Road, Brooklyn VIC 3012 at checkout. Pickup hours are Monday to Friday, 9:30am to 3pm. We will email you when your order is ready, usually the same or next business day. Please bring your order confirmation. If you have questions, call (03) 7057 8373.
New Zealand orders
Prices for orders delivered to New Zealand do not include Australian GST. For orders over NZ$1,000, New Zealand GST and any duties may be charged by NZ Customs when your order arrives, and are payable by you.
After you order
- You will receive an order confirmation email straight away.
- When your parcel is booked, you will receive a shipping confirmation email with your tracking link.
- If you select Authority to leave at checkout, the carrier may leave your parcel in a safe place. Otherwise, a card will be left with pickup instructions. Because clocks can be fragile, we recommend having parcels delivered where someone can receive them.
2. Payment options
All payments are processed securely through Shopify Payments. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Your card is charged when you place your order, and all prices are in Australian dollars.
Returns, refunds and warranty are covered in our Returns, Refunds and Warranty Policy.
Contact: Benco Holdings Pty Ltd trading as The Lumora, ABN 57 683 964 945, Unit 30/463A Sommerville Road, Brooklyn VIC 3012. Phone: (03) 7057 8373 · +61 455 301 242. Email: admin@thelumora.com.au · info@thelumora.com.au