This Privacy Policy explains how The Lumora collects, uses, and protects your personal information when you shop with us.
What we collect: Name, email, shipping and billing address, phone number, and payment details when you place an order or subscribe to our newsletter. We also collect basic browsing data to improve our store.
How we use it: To process and ship orders, respond to enquiries, send marketing emails (only if you opt in), and improve our products and service. We never sell your personal information.
Who we share it with: Trusted service providers who help us run our business — including Shopify, payment processors, and shipping carriers — only as needed to fulfil your order.
Your rights: You may request access to, correction of, or deletion of your personal data at any time by emailing admin@thelumora.com.au or info@thelumora.com.au. You can unsubscribe from marketing emails at any time.
For any privacy questions, contact admin@thelumora.com.au or info@thelumora.com.au, or call (03) 7057 8373.
Benco Holdings Pty Ltd trading as The Lumora, ABN 57 683 964 945, Unit 30/463A Sommerville Road, Brooklyn VIC 3012.