FAQ

Every Lumora design comes in three sizes: Small (30cm clock diameter), Medium (50cm) and Large (70cm). Choose your size on the product page. Packed, the Small weighs about 2.45kg (50 x 50 x 7cm), the Medium about 3.18kg (62 x 62 x 10cm) and the Large about 6.65kg (77 x 77 x 11cm).

Every Lumora clock has an integrated warm LED built into the dial or frame, casting a soft ambient glow around the face. It's designed as a gentle accent light for the room, not a harsh lamp.

The clocks run on AA batteries. Batteries are not included, so please have fresh AA batteries ready when your clock arrives.

Yes. Your clock comes with a remote control, which uses a CR2025 battery.

We group our range by the room each design suits best — Living Room, Bedroom and Office — based on style and finish. Browse by room from the Collections menu, or see every clock in View All.

All orders ship from our Melbourne warehouse. In-stock orders are usually dispatched within 2 business days, and we email your tracking link as soon as your parcel is booked. Delivery takes about 2 to 5 business days to metro Melbourne and Sydney, up to 8 to 12 days to regional QLD, WA, NT and TAS, and 4 to 10 days to New Zealand. See our Shipping Policy for the full delivery table.

Shipping depends on the size of your clock and where it is going, and your final cost is always confirmed at checkout before you pay. Delivery to Melbourne is free on orders over $199. All prices are in Australian dollars and include GST, except for orders delivered to New Zealand.

All payments are processed securely through Shopify Payments. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

If you change your mind, you can return a clock bought directly from The Lumora within 30 days of delivery for a refund, store credit or exchange. For orders placed between 1 November and 31 December, change-of-mind returns are extended until 31 January the following year. The clock must be unused and in its original, saleable condition, and you pay the cost of return shipping. Faulty, damaged or incorrect items are handled under the Australian Consumer Law. Please read our full Returns, Refunds and Warranty Policy, then contact us before sending anything back.

Yes. Every clock from The Lumora comes with a 12-month warranty against defects in materials and workmanship, from the date of delivery. It is in addition to your rights under the Australian Consumer Law. To make a claim, email admin@thelumora.com.au or info@thelumora.com.au, or call (03) 7057 8373, with your order number, a description of the problem and photos or a short video.

Yes. You can choose to collect your order from our Melbourne warehouse (Unit 30/463A Sommerville Road, Brooklyn VIC 3012) at checkout. Pickup hours are Monday to Friday, 9:30am to 3pm. We will email you when your order is ready, usually the same or next business day. Questions? Call (03) 7057 8373 or email admin@thelumora.com.au or info@thelumora.com.au.